Counseling & Wellness Services
Supporting Students As They Navigate College Life
About Our Office
Counseling & Wellness for UST
UST Counseling and Wellness Services provides confidential personal counseling, consultation, and related initiatives to enrolled University of St. Thomas undergraduate and graduate students to support and facilitate their academic success and personal growth. Counseling and Wellness Services is committed to the Catholic mission and upholding the core values of the Basilian Fathers: goodness, discipline, knowledge, done in community. We prioritize serving God and our students as we build relationships that will impact and empower the community.
Our Services
Free, Short-term support
Located on the 2nd floor of Crooker Center, counseling from licensed mental health professionals is free and confidential for currently enrolled students. Our goal is to support students in addressing the challenges they may face on their journey toward academic success and human flourishing.
However, these challenges do not need to be significant for you to visit our office. Maybe you just need help navigating your life circumstances or adjusting to college life. You are not alone. These services are available to currently enrolled UST students, who are residing in Texas, and are generally offered on a short-term basis.
Some of the most common issues students want to talk about involve:
- Anxiety
- Depression
- Relationships
- Academics
- Life changes
Make an Appointment
To make an appointment, call, e-mail, or visit our office on the 2nd floor of Crooker Center.
- Monday – Friday: 9 a.m. – 5 p.m.
- cws@stthom.edu
- 713-525-2169
In the event of a life-threatening emergency, call 9-1-1 or go to a hospital emergency room.
If there is a psychological crisis after hours, you may call the University Police Department at 713-525-3888 to have an on-call counselor paged.
Emergency Resources:
988 Suicide & Crisis Lifeline – Call. Text. Chat. (988lifeline.org)
Veterans Crisis Line: Call / Text 988 Option 1
Local Crisis Service: Harris Center for Mental Health–24 hour Crisis Line: 713-970-7000, Option 1
Engage with us
Events and other services we offer
Other than individual counseling (Spanish-English bilingual and remote telehealth services available), we may offer the following services and events:
- Suicide Awareness & Prevention Event
- Paws & Relax: Therapy Dogs Events
- Relaxation Room available
- Support Groups
If you would like to book services other than counseling, or you would like to inquire about our services, you may use our Booking page (Counseling & Wellness Services University of St. Thomas). This booking page is not intended for scheduling counseling sessions.
For more on our events and wellness initiatives, follow us on Instagram @UST_CWS.
Let the professionals help you
Meet Our Team
Director, Counseling & Wellness Services
Remote Clinical Support Counselor, Counseling & Wellness Services
Counselor, Counseling & Wellness Services
Associate Supervised by Gladys J. Sanchez LPC-S
Counselor, Counseling & Wellness Services
Part-time Counselor, Counseling & Wellness Services
Front Desk Assistant
Frequently Asked Questions
What if I need counseling support and don’t know what to do?
If you are in need of setting an appointment you can call, email, or walk into our office. Our phone number is 713-525-2169. Our email address is cws@stthom.edu. We are located in Crooker room 206. If you need after–hours support, you may call 988 or campus police and ask to speak with the counselor on-call.
If I notice someone else needs help, who should I talk to?
Anyone who suspects someone else needs help is welcome to complete a consultation with a counselor. For a non-emergency situation, you may communicate with the CARE Team who can then refer to CWS as needed. If it is an emergency or there is imminent danger, please call USTPD at 713-525-3888. If it is an off-campus emergency, please call 911.
Is working with UST Counseling confidential?
Yes! Counselors are considered confidential employees under FERPA and also maintain HIPAA under their professional licenses. Limits to this confidentiality include:
- If the counselor has cause to believe there is a probability of imminent physical harm to yourself or another person.
- If the counselor has cause to believe that a child, elderly person, or a person with a disability is being abused, neglected, or exploited.
- If it is reported that someone has been sexually exploited by a mental health care provider.
- If Counseling and Wellness Services receives a valid subpoena or court order, and/or you are involved in a criminal case.
- If you are a minor (under the age of 18), you will be subject to different guidelines which the counselor will explain.
These (and other) exceptions to confidentiality are rare. If one should occur, the counselor will attempt (whenever possible) to discuss with you any action under consideration. However, counselors are not legally obligated to do so, especially if such a discussion would prevent Counseling and Wellness staff from securing your safety or the safety of others.
Counseling and Wellness Services counselors will not acknowledge you to others (e.g., parents, professors, staff, etc.) without your consent. In order to avoid the possibility that others will infer you are a client, your counselor will typically not speak to you outside the office unless you speak to your counselor first. Please refer to the Notice of Privacy and Confidentiality Practices for more information.
How many sessions can I have?
Due to our short-term format, a student may have about five counseling sessions per semester, focusing on a specific, measurable goal to drive those sessions.
Are there any fees?
There are never any fees charged by CWS.
Where are you located?
We are in Crooker Center on the second floor, Room 206.
Report a concern about a student
Anyone who suspects someone else needs help is welcome to complete a consultation with a counselor. For a non-emergency situation, you may communicate with the UST CARE Team who can then refer to CWS as needed. If it is an emergency or there is imminent danger, please call UST PD at 713-525-3888. If it is an off-campus emergency, please call 911.
HB 4224
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, and social workers. Although not every complaint against or dispute with a licensee falls under the authority of the Council, the Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information”(22 TAC §884.31).
Additionally, in compliance with House Bill 4224 (89th Regular Session), which went into effect on Sept. 1, 2025, per Section 181.105 of the Health and Safety Code, the following information is provided:
Clients may request health care records by emailing cws@stthom.edu. Please note the request in the subject line and allow up to two weeks for processing.
For Texas, contact the Council, as found on the Council’s Contact Us webpage;
Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
To file a consumer complaint with the Office of Attorney General’s Consumer Protection webpage visit: Consumer Protection | Office of the Attorney General
Other Resources
Campus Resources
If you are faced with a life-threatening emergency, call 911.
- Emergency: 911
- University Police Department: 713-525-3888 | police@stthom.edu
- AVP for Student Affairs / Dean of Students & Title IX Coordinator: 713-525-3570 | deanofstudents@stthom.edu
- Student Affairs: 713-525-3570 | studentaffairs@stthom.edu
- Residence Life: 713-525-3836 | residencelife@stthom.edu
- Campus Ministry: 713-525-3589 | campusministry@stthom.edu
- Veteran Success Center: 713-525-2101 | veterans@stthom.edu
- Access and Disability Services: 713-525-3546 | access@stthom.edu
- Please report sexual misconduct on campus.
Online Resources
Alcohol And Drugs
Anxiety
Attention Deficit Hyperactivity Disorder (ADHD)
Autism Spectrum Disorders (Including Asperger’s)
Bipolar Disorders
Dating Violence
Depression
Disability Organizations
Domestic Violence
Eating Disorders
Grief And Loss
Hurricane Support
Learning Disabilities
Mental Health: General (Multiple Topics)
Parent Resources
Physical Health: General (Multiple Topics)
Obsessive-Compulsive Disorder
Self-Help And Stress Management Tools
Mental Health Resources
- Suicide and Crisis Lifeline: Call or Text 988
- Veterans Crisis Line: 1-800-273-8255, Option 1
- Veterans Crisis Text Line Text: 838255
- UT Harris Co. Psychiatric Center: 713-741-5000
- The Harris Center for Mental Health and IDD: 713-970-8400
- Mental Health America Houston (Information and referral line): 713-523-8963
- National Sexual Assault Hotline: 1 800-656-HOPE (4673)
- Houston Area Women’s Center (HAWC): 713-528-2121
- Aid to Victims of Domestic Abuse (AVDA): 713-715-6935